LABAIK TOURS, LLC

HAJJ & UMRAH RESERVATION AGREEMENT

This Services Agreement ("Agreement") is entered into by and between Labaik Tours, LLC ("Company"), a US-based entity, and the undersigned passenger/client ("Client"). By placing a deposit or confirming a booking, Client agrees to all terms below.

1. Registration & Payment Terms

  • Deposit: A non-refundable deposit per passenger is required to reserve space.
  • Final Payment: The remaining balance must be paid in full no later than 60 days prior to departure. Failure to remit full payment by the due date may result in immediate cancellation without refund.
  • Pricing Fluctuations: Package rates are subject to change prior to full payment based on sudden increases in Saudi government fees, VAT/taxes, airline fuel surcharges, or currency exchange shifts.

2. Cancellation & Refund Policy

All cancellation requests must be submitted to Labaik Tours, LLC in writing via certified email. The date of receipt determines the applicable refund schedule:

Timeline Prior to Departure Refund Eligibility
60+ Days Prior Full refund minus Non-Refundable Administrative Fee ($300/person) and any third-party penalties.
59 to 31 Days Prior 50% refund of total package price, minus processing fees and non-refundable supplier costs.
30 Days or Less Prior 100% Non-Refundable. No refunds under any circumstances.
  • Non-Refundable Expenses: Saudi Umrah/Hajj Visa fees, insurance premiums, processed airline tickets, and non-refundable hotel block bookings are 100% non-refundable at all times.
  • No-Show & Unused Services: No partial or full refunds will be provided for late arrivals, missed flights, unused hotel nights, missed transfers, or early departures.

3. Visa & Saudi Arabia Regulatory Compliance

  • Labaik Tours, LLC acts solely as an intermediary to process visa applications through official Saudi channels.
  • Company is not liable for visa rejections, delays, additional documentation requests, or entry denials enforced by the Kingdom of Saudi Arabia Ministry of Hajj & Umrah or border authorities. Visa fees and package penalties remain applicable if entry is denied.

4. Chargeback Waiver Clause

Client acknowledges that third-party vendors (airlines, Saudi ground handling, hotels) dictate non-refundable policies. Client explicitly agrees not to initiate credit card chargebacks for non-refundable sums, cancellation penalties, visa issues, or itinerary changes resulting from force majeure or government mandates.

5. Force Majeure & Limitation of Liability

Labaik Tours, LLC is not liable for delay, cancellation, schedule changes, or financial losses caused by acts of God, natural disasters, pandemics, government travel bans, airline schedule changes, or changes in Saudi Arabian regulations.

6. Mandatory Travel Insurance Recommendation

Client acknowledges that travel insurance covering trip cancellation, medical evacuation, lost baggage, and interruption is strongly recommended to protect against unexpected disruptions.

7. Governing Law, Legal Jurisdiction & Binding Arbitration

  • Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State where Labaik Tours, LLC maintains its principal place of business within the United States.
  • Informal Dispute Resolution: Client agrees to first contact Labaik Tours, LLC in writing and attempt in good faith to resolve any dispute informally within thirty (30) business days of notice.
  • Mandatory Binding Arbitration: Any unresolved dispute arising out of or relating to this Agreement shall be submitted to and settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
  • Waiver of Jury Trial & Class Action: BOTH CLIENT AND LABAIK TOURS, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. CLIENT EXPRESSLY WAIVES ANY RIGHT TO A TRIAL BY JURY.
  • Limitation of Time to File Claims: Any legal action or arbitration proceeding must be commenced within one (1) year after the cause of action accrues.

8. Physical Health, Medical Fitness & Special Assistance

  • Physical Demands: Client acknowledges that Hajj/Umrah involves rigorous physical activity, including extensive walking in extreme heat, navigating crowds, and handling luggage.
  • Self-Certification: Client certifies that all registered travelers are physically and mentally fit to undertake this journey without extraordinary assistance.
  • Disclosure of Conditions: Client agrees to disclose prior to booking any physical disabilities, chronic medical conditions, or severe allergies. Company reserves the right to decline a booking if safety risks exist.
  • Medical Emergency: Company is authorized to seek emergency treatment on Client's behalf. Client is solely responsible for all medical and evacuation expenses.

9. Traveler Registration Details

Full Name (as on Passport): ____________________________________________________
Passport # & Exp. Date: Passport #: ___________________ Exp. Date: ____________
DOB & Gender: DOB: _______________________ Gender: _______________
Street Address: ____________________________________________________
City, State, Zip: ____________________________________________________
Phone & Email: Phone: _____________________ Email: __________________
Emergency Contact: Name: ______________________ Phone: __________________
Medical / Dietary Notes: ____________________________________________________

Additional Family Members / Group Travelers (Full Name, Passport #, DOB):

  1. ____________________________________________________________________________________
  2. ____________________________________________________________________________________
  3. ____________________________________________________________________________________

10. Client Acknowledgement & Signature

By signing below, I acknowledge that I am the lead passenger/authorized representative for all individuals on this booking. I certify that I have read, understood, and agreed to all terms, including the Non-Refundable Deposit & Cancellation Policy (Sec. 2), Chargeback Waiver (Sec. 4), Binding Arbitration Waiver (Sec. 7), and Medical Acknowledgement (Sec. 8).

Primary Client Signature:

Printed Name:

Date:

For Agency Internal Use Only:
Received by Representative: _____________________________________
Deposit Amount Received: $__________________ Date Received: _______________